. . . . . . Diese Webpage befindet sich noch im Aufbau

A Collection of IT Business Informations

Whenever we are dicovering interesting Information on IT services and customer Support, we are placing it here.

              

Driving Self-Service Success with Rich Media by John Ragsdale, SSPA

                                                                 

The author describes negative tends in self-service support over the last years. An Adobe support scenario is used to make some advertisement for Captivate 4 from Adobe. Captivate 4 is an electronic learning tool for Microsoft Windows which can be used to author software demonstrations, software simulations, branched scenarios, and randomized quizzes. IT is explained how the tool was used to improve Adobe costomer self-services. About Adobe Captivate: Link to Wikipedia